All times are CET. Sales and Billing are closed on major holidays.

Existing Clients

If you're already a client and have a billing or technical support issue, please open a ticket in the Clients Area

Response Time

We do our best to immediately respond to and fix any problems that you might be having. Response times are depending on ticket volume, time of day, and day of the week.

Phone Support

We do not provide phone support because:

• It's inefficient. On the phone you talk with one person who has to put you on hold all the time to look into an issue. With a ticket, multiple staff members can work on an issue at the same time.
• There's no audit trail. With a ticket, we can look at your history to see if you've had this issue before. You can also review any ticket you've ever submitted to us and re-open them at a later date if the issue returns.
• We can't search. Since there's no record of the conversation, if another user has an issue similar to yours, we can't search for it.
• Excellent response time. In the same amount of time you'd spend on hold with companies who do offer phone support, we would have already responded to your ticket.